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i89bet collects and uses your personal information only to operate your account and keep it secure. This policy explains exactly what we collect, how long we keep it, and what choices you have — with access and eligibility subject to your local law and applicable eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and identity verification documents where required. We also collect transaction data tied to your wallet activity, including records from Nagad transfers and Bank Transfer deposits, as these are needed to process your account movements and meet record-keeping obligations. We gather device and session data automatically when you access the platform from a mobile browser or any other device; this includes your IP address, browser type and session timestamps. We use this technical data to keep your session continuous and your account accessible across devices. We do not sell your personal data to third parties. We may share data with third-party service providers who support our platform operations — such as identity verification partners — but only under strict confidentiality terms. We retain your data for as long as your account is active and for a period thereafter as required by applicable rules. The full retention schedule is available on request through the contact route listed in the Support section of this page. Access to this policy and its protections depends on your local law and the eligible regions we serve.
This policy applies to all data we hold in connection with your registered account and its activity. It does not extend to third-party sites or services that may be linked from the platform — those operate under their own separate policies, and we have no control over what they collect.
All login activity, session history and device-level access records tied to your registered account fall within this policy. We use this data to detect unusual access and keep your account status accurate.
Payment records from Nagad transfers and Bank Transfer deposits are covered here. We keep these records to reconcile your account wallet and respond to any transaction queries you raise with support.
Your interaction with the platform — which sections you open, session duration, and device type — is captured in aggregate form. This is used to keep the mobile experience functional, not to build individual behaviour profiles for sale.
Links or services outside our direct platform are not covered by this policy. If you follow a link to an external payment gateway or an identity verification partner, that service runs under its own data terms and we are not responsible for their practices.
You have specific, actionable rights over the personal data we hold on your account. Reviewing those rights does not require a formal legal process — most actions start from within your signed-in account area or through our support contact. You can request a copy of the personal data we hold about you at any time; we will provide this through the same contact route listed below. If any detail in your account record is incorrect — your name, contact number or payment wallet reference — you can ask us to correct it and we will confirm when the change has been made. Where you believe data is being held beyond its required period, you can raise that question with us directly. Each request is handled individually, and the response time depends on the volume of information involved. Eligibility to exercise these rights may vary depending on your local law and the region from which you access the platform.
Submit a data access request through our published support route. We will confirm the data categories we hold and provide a readable summary of your information.
If your registered name, contact number or linked wallet reference is wrong, raise a correction request via support. We confirm each change once it is applied to your account.
Not sure why a specific piece of data was collected or how long it is kept? Write to our policy contact. We will explain the purpose and retention period tied to that data category.
Where permitted by applicable rules, you can ask us to delete data that is no longer required for account operation. We will tell you what can be removed and what must be retained under our obligations.
All privacy-related questions, data access requests and correction notices should reach us through the routes below. We do not handle policy requests through game lobby chat or unverified social channels — use only the published routes to make sure your request is logged and actioned against your account.
Send your data request or policy question to our published support email address. Include your registered account reference so we can locate your record without delay.
Open the live chat window from your signed-in account page. State that your query is a privacy matter and the agent will route it to the correct team for a written response.
The Help Centre accessible from your account dashboard lists the current policy contact steps. Check there first — the published process there is the fastest route to a confirmed response.
We have structured our data practices around what is needed to run your account — not around collecting more than that. Each area below reflects a real operational practice, not a general statement.
We use cookies to maintain your login session and remember your account state across pages. You can manage cookie preferences in your browser settings; note that disabling session cookies may affect your ability to stay logged in on mobile.
Access to your stored personal data within our systems is restricted to staff with a direct operational need. Account login records and wallet transaction logs are stored separately from public-facing systems.
We keep active account data for as long as your account remains open. After closure, we retain only what applicable rules require us to hold. You can ask for the specific retention period for any data category via the published support route.
If this policy is updated, we will notify you through your registered contact detail before the change takes effect on your account. You can also request the current version at any time through the Help Centre.
These are the questions that come through support most often on privacy matters. Each answer reflects how we actually handle the relevant data on this platform.
We collect your name, contact details and any identity documents needed for account verification. We also record the payment method you register — such as Nagad or Bank Transfer — along with device and session data generated when you access your account from a mobile browser or desktop.
We do not sell your data. We share it only with service providers who help us operate the platform — such as identity verification partners — under confidentiality agreements. We do not share personal account data for marketing purposes with any third party.
We keep data for the period required by applicable rules after account closure. The exact duration depends on the data category and the rules that apply to your eligible region. You can request the specific retention period for your account data through our support contact.
Send a data access request to our support email or raise it through the live chat on your signed-in account page. Include your registered account reference. We will confirm receipt and provide a summary of the data categories we hold for your account.
Yes. If a detail in your account record is wrong, contact support and we will correct it once verified. Deletion requests are handled where permitted by the rules that apply to your region — we will tell you what can be removed and what we are required to retain.
We use session cookies to keep you logged in and to maintain your account state as you move between pages. You can adjust cookie settings in your mobile browser, but disabling session cookies may interrupt your login flow. Preference cookies remember display settings across visits.